Terms & Conditions

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Passenger Requirements

All passengers MUST be aged 18 and over.

MacBackpackers tours have been designed for 18-40 year old backpackers and therefore the nature and style of the tour reflects this. Certain levels of activity and the style of language used whilst on tour may not be suitable for passengers outside this age bracket.

We go on hikes where the weather and terrain can be difficult at times. Please be aware of this. A good level of physical fitness may be needed and we recommend you bring sturdy shoes/boots and warm waterproof clothing.

By agreeing to our terms and conditions you recognise these elements of the tour.

MacBackpackers reserves the right to refuse carriage to anyone if it is felt that the individual cannot cope with the requirements of the trip and who may require services and facilities that MacBackpackers cannot guarantee will be available.

MacBackpackers reserves the right to refuse carriage to anyone that falls outwith the 18-40 age range unless the customer had directly contacted our booking office to discuss before completing their booking. If the customer has not directly contacted the booking office, is outwith the age range and is refused carriage then no refund will be given.

MacBackpackers reserves the right to refuse carriage to anyone who behaves in an unacceptable manner or is in an unsuitable condition to travel eg. drunk and disorderly. In such circumstance no refund will be offered.

Booking

Tour prices are for transport and driver-guide only. Accommodation, is pre-booked for you and unless stated otherwise, is not included in the price and should be paid independently to the hostels on arrival. You also have the option to pre-pay for your accommodation on tour by utilising the Express Check-in option at the point of booking.

Full payment for the tour must be received in order to confirm a booking. Bookings paid for by bank transfer will not be confirmed until the payment has cleared.

Alternatively a 25% non-refundable deposit can be paid to confirm a booking with the remaining amount, up to the full price of the booking, to be received no later than 30 days BEFORE the date of travel. You will receive two reminder emails to the email address provided for completion of your booking, if the final payment is not made in the time frame your booking will be automatically canceled resulting in the loss of your deposit. (Sorry!)

If a Discount Code is applicable the discount rate is calculated from the FULL original price of the tour departure even if the price of the tour has subsequently reduced.

It is the passenger’s responsibility to ensure that the details given in their confirmation email are correct.

Bookings are not confirmed until you have received email confirmation from MacBackpackers (in addition to any correspondence from our agents/payment gateway providers) with your booking reference and details of the tour departure – it is the customer’s responsibility to ensure that they have received this. In the event that confirmation has not been received within 24 hours of booking please contact our booking office directly on info@macbackpackers.com or telephone +44 (0)131 558 9900.

Bookings may be transferred to another tour (of the same or lesser value or to a more expensive tour if the customer pays the difference) for an admin fee of £10 per change (first change free of charge). All the transfers must be requested at least 7 full days prior to departure and are subject to availability. Special conditions may apply to non-standard departures (e.g. Festive & Easter packages). To transfer your booking contact the booking office directly on +44 (0)131 558 9900.

We use TourCMS to securely handle our bookings and WorldPay to securely process the payments.

MacBackpackers Ltd – Registered in Scotland No SC169936

 

       

 

Travelling

Luggage considered to be excessive may not be carried due to limited space on the bus, particularly large hard suitcases. Excess luggage can be stored in the Edinburgh hostel you depart from for the duration of the tour [please arrange this well before departure time].

It is your responsibility to ensure that you arrive in good time for the departure. MacBackpackers cannot delay departures for late arrivals however we will always assist you, where possible, to join the tour at a later stage. In this instance, any additional costs will be incurred by the passenger and not MacBackpackers.

All return times are approximate and may be affected by factors beyond our control eg. weather, road-works or even breakdown. MacBackpackers cannot accept responsibility for any ongoing travel tickets lost as a result of a late return to Edinburgh and always advise that you stay in Edinburgh upon your return.

Insurance

Personal travel insurance is not included in the price of the tour. The company strongly recommends you take out comprehensive travel insurance cover for cancellation, medical expenses, personal accident, personal baggage/belongings, money and public liability before you travel.

Accommodation

Accommodation whilst on tour is reserved for you and all you have to do is pay on arrival. You also have the option to pre-pay for your accommodation on tour by utilising the Express Check-in option at the point of booking.

Accommodation is dormitory (bunk-bed) style in quality independent hostels.

If you book alternative accommodation, you must give written notice at least 7 days in advance. Failure to do so may result in you being charged for the accommodation we have reserved for you.

Please ensure that you carry a valid passport in order to check into the hostels. Original documents only. Other forms of documentation may be accepted subject to prior arrangement with MacBackpackers. You may be refused accommodation if you do not carry the correct ID.

Refunds Policy

Deposits are non-refundable. Where part payment has been made the refundable amount will be the amount paid minus the initial deposit.

Where payment has been made in full:
For our standard Three, Four and Five Day tours; Up to 7 full days prior to departure there will be a 75% refund. Within 7 days – no refund applies.

For our 6 Day Orkney Stravaig and our 7 Day Best of the West tours; Up to 15 full days prior to departure there will be a 50% refund. Within 14 days – no refund applies.

Special conditions may apply to non standard departures (e.g. Festive & Easter packages). Up to 15 full days prior to departure there will be a 50% refund. Within 14 days – no refund applies.

Refunds for cancellations made as a result of an Act of God, eg ash cloud, at the discretion of MacBackpackers.

In the very unlikely event of a tour cancellation by MacBackpackers we will refund the customer, on a pro-rata basis, up to the full amount of the price paid by the customer for the tour only. MacBackpackers cannot accept responsibility for losses relating to travel to and from tour departure/return points, or losses relating to accommodations booked before and after the tour date, unless these items have been specifically purchased through our own website.

National Express Travel Vouchers

Vouchers are non-refundable after 14 days from date of receipt. In the event of a refund, contact our booking office with full details of your voucher.

Once a voucher has been validated (i.e. you have booked a seat) all correspondence should be directed at National Express. Validated tickets cannot be refunded, but can be amended at a cost of £5.00 per change. For full Terms & Conditions visit here

MacBackpackers Travel Vouchers (a.k.a. Freedom Tickets)

Vouchers will be activated 14 days after purchase. Vouchers cannot be redeemed until that time.

Vouchers are valid for 1 year from the date of activation.

There is a 14 day cooling off period after the date of purchase when you will receive a full refund: 100% of the price you paid;

  • Between 15 and 28 days there will be a 50% refund;
  • After 28 days there will be no refund.

You are able to transfer the ticket to another person once free of charge. If you would like to transfer a ticket more than once then an administration fee of £10.00 per transfer will be payable. Please contact our booking office to make this change.

This applies to Freedom Tickets which have not yet been redeemed for a tour. Once a tour has been booked, the usual tour cancellation rules apply, please see above.

General

All website/brochure information is correct at the time of publication but may be subject to change. The itineraries are not set in stone! Your guide may use their knowledge to modify the itinerary to best suit the tour. Itineraries should be used as a guide only and may be, in rare circumstances, change without notice.

Special offers are subject to availability, discounts are non transferable and no cash alternative will be offered.

The company reserves the right to change the size or type of coach operating on each tour.

The company cannot be held responsible for any personal belongings left behind, lost or damaged on any trip irrespective of circumstances.

The company cannot accept liability or responsibility for the actions of independent contractors, their employees or representatives.

Featured Reviews

Easter 3 Day Isle of Skye

Mirelle said...

What an amazing 5 days! This doesn't even feel like a "tour" in the traditional sense, but more like a bunch of awesome people road tripping around the picturesque Scottish Highlands. Our guide Richard was so knowledgeable…
Read More Buzz

Instagram

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  • Image for The winter doing its magic on Loch Morlich right now.❄️
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#5DaySkyeandHighlandFling #tour #Scotland #reflections #loch #mountains #snowymountains #cloud #ScotSpirit #traveldreams #instagoof #potd #bestofinsta #naturetravel #photography #traveldream #adventuretrip #travelblogger #g
  • Image for Happy International Scotch Day!
  • Image for Besides all the great memories, marvellous adventures and new friends 2017 brought us, we also won some fantastic awards. 
We're utterly delighted that our 3 Day Isle of Skye Tour won Tour Radar's Quick Getaway 2017 Award.
  • Image for Scotland is just simply picture perfect.
  • Image for Thanks so much everyone who have taken time to write these phenomenal reviews and @tourradar. We're beyond excited to be the number 1 tour company in Europe!
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  • Image for Beautiful summer day at Orkney.☀️ If you're in London this weekend, come to meet us at TNT Travel Show. You can get great discounts on all our tours including the 6 Day Orkney Stravaig. 
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  • Image for Wee stravaig in mystic Glen Nevis... #GlenNevis #Scotland #VisitScotland #Scotlife #ScotSpirit #frozen #dusk #mystic #magical #travelphotography #naturephotography #wanderlust #travelgram #potd #instatravel #instatravellers #travelpics #travelinspo #nofil
  • Image for Our 5 Day Highland Flingers posing in front of mighty Ben Nevis.
  • Image for Fair fa' your honest, sonsie face,
Great chieftain o the puddin'-race!
Aboon them a' ye tak your place,
Painch, tripe, or thairm:
Weel are ye worthy o' a grace
As lang's my arm.

Today we celebrate the day of our national bard. Robert Burns is renowned fo
  • Image for These fresh snow banks just invite you to jump in! 
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  • Image for Happy #Coosday everyone!
  • Image for There's been lots of snowfalls recently around Scotland, and we even got way more snow yesterday for the World Snow Day
  • Image for If you haven't yet, head to TourRadar's website to check their awesome Online Travel Expo deals. Here's a wee throwback to summer to give you some inspiration.
#traveldeal #TourRadar #summer #tbt #throwbackthursday #throwback #IsleofSkye #scotland #scotsp
  • Image for If you haven't yet, head to TourRadar's website to check their awesome Online Travel Expo deals. Here's a wee throwback to summer to give you some inspiration.
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  • Image for If you haven't yet, head to TourRadar's website to check their awesome Online Travel Expo deals. Here's a wee throwback to summer to give you some inspiration.

#traveldeal #TourRadar #summer #tbt #throwbackthursday #throwback #IsleofSkye #scotland #scots
  • Image for Flying drones on the Isle of Skye 
#isleofskye #portree #storr #oldmanofstorr #dji #mavicpro #dronestagram #aerialphotography #drones #topview #winterwonderland #highlands #scotland #macbackpackers
  • Image for Eilean Donan Castle
  • Image for Time to start the first photo contest of 2018!

Many of us have gone back to work and uni already after the festive season. To make it more cheerful, next we'd like to see your best festive pics either from the Christmas Caper or Hogmanay Hootenanny. Does
  • Image for Icicles ❄️ #OldManofStorr #IsleofSkye #Storr #Scotland #winter #icicle #hiking #mountains #instatravel #ice #Scotlife #ScotSpirit #VisitScotland #bestoftravel
  • Image for Congrats @miss_dee_mells for winning the last photo contest of the year! That's dramatic double rainbow.
  • Image for Old Man of Storr
  • Image for We hope that you have had an excellent start for 2018! Here’re some of the highlights from 2017.
  • Image for Bliadhna Mhath Ùr! Happy New Year 2018 everyone!
  • Image for What amazing photos! Thank you so much everyone who sent your stunning rainbow pics in November and December.
  • Image for Fancy a wee tour in between the Christmas and New Year? We have a couple of spaces left on our 3 Day Isle of Skye tour departing tomorrow the 28th December. Join us to explore the beautiful Scottish scenery and you will make it back to Edinburgh for Hogma
  • Image for Merry Christmas from everyone at MacBackpackers! We hope that you have a fantastic time!
  • Image for As a wee pre-Christmas gift, we give you £20 off from our Hogmanay Hootenanny. Join us for the best New Year celebrations in the world! There are only a few spaces left though so be quick. 
The discount is applied automatically when booking directly throu
  • Image for We get some truly fearless people on our tours. Why would anyone dip their face in the ice cold river? ...To find the eternal youth, of course!❄️
  • Image for On the way to Steall Falls near Glen Nevis.

#GlenNevis #SteallWaterfalls #Steallfalls #Scotland #VisitScotland #ScotSpirit #winter #wonderlust #adventuretravel #solotravel #snowymountains #sunset #nature #travel #bestofScotland #backpacking
  • Image for Storm Caroline producing some sweet views at Old Man Storr ❄️
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#travels #isleofskye #oldmanstorr #braceyourselfforthecameraphotos #snow #scotland #highlands #macbackpackers
  • Image for Can you imagine a better way to welcome the New Year than with the impressive Hogmanay celebrations in the true Scottish style? Join us for the iconic Edinburgh's Hogmanay Street Party, admire the phenomenal fireworks, and we will even throw a wee welcome
  • Image for This just proves what a beautiful winter wonderland Scotland becomes every year. Mark captured these snowy mountains when he and the group headed to Steall Falls up Glen Nevis. 
#GlenNevis #SteallFalls #waterfalls #snowymountains #mountains #naturephotogr

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