Terms & Conditions

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Passenger Requirements

All passengers MUST be aged 18 and over.

MacBackpackers tours have been designed for 18-40 year old backpackers and therefore the nature and style of the tour reflects this. Certain levels of activity and the style of language used whilst on tour may not be suitable for passengers outside this age bracket.

We go on hikes where the weather and terrain can be difficult at times. Please be aware of this. A good level of physical fitness may be needed and we recommend you bring sturdy shoes/boots and warm waterproof clothing.

By agreeing to our terms and conditions you recognise these elements of the tour.

MacBackpackers reserves the right to refuse carriage to anyone if it is felt that the individual cannot cope with the requirements of the trip and who may require services and facilities that MacBackpackers cannot guarantee will be available.

MacBackpackers reserves the right to refuse carriage to anyone that falls outwith the 18-40 age range unless the customer had directly contacted our booking office to discuss before completing their booking. If the customer has not directly contacted the booking office, is outwith the age range and is refused carriage then no refund will be given.

MacBackpackers reserves the right to refuse carriage to anyone who behaves in an unacceptable manner or is in an unsuitable condition to travel eg. drunk and disorderly. In such circumstance no refund will be offered.

Booking

Tour prices are for transport and driver-guide only. Accommodation, is pre-booked for you and unless stated otherwise, is not included in the price and should be paid independently to the hostels on arrival. You also have the option to pre-pay for your accommodation on tour by utilising the Express Check-in option at the point of booking.

Full payment for the tour must be received in order to confirm a booking. Bookings paid for by bank transfer will not be confirmed until the payment has cleared.

Alternatively a 25% non-refundable deposit can be paid to confirm a booking with the remaining amount, up to the full price of the booking, to be received no later than 30 days BEFORE the date of travel. You will receive two reminder emails to the email address provided for completion of your booking, if the final payment is not made in the time frame your booking will be automatically canceled resulting in the loss of your deposit. (Sorry!)

If a Discount Code is applicable the discount rate is calculated from the FULL original price of the tour departure even if the price of the tour has subsequently reduced.

It is the passenger’s responsibility to ensure that the details given in their confirmation email are correct.

Bookings are not confirmed until you have received email confirmation from MacBackpackers (in addition to any correspondence from our agents/payment gateway providers) with your booking reference and details of the tour departure – it is the customer’s responsibility to ensure that they have received this. In the event that confirmation has not been received within 24 hours of booking please contact our booking office directly on info@macbackpackers.com or telephone +44 (0)131 558 9900.

Bookings may be transferred to another tour (of the same or lesser value or to a more expensive tour if the customer pays the difference) for an admin fee of £10 per change (first change free of charge). All the transfers must be requested at least 7 full days prior to departure and are subject to availability. Special conditions may apply to non-standard departures (e.g. Festive & Easter packages). Please, notice, that it is not possible to transfer your booking to a departure date more than a year after your original travel date. To transfer your booking contact the booking office directly on +44 (0)131 558 9900.

We use TourCMS to securely handle our bookings and WorldPay to securely process the payments. You can find WorldPay's Privacy Notice here.

MacBackpackers Ltd – Registered in Scotland No SC169936

 

       

 

Data Protection

At MacBackpackers, we value your privacy. In order to get you on tour to explore Bonnie Scotland and to make sure that all your travel arrangements run smoothly, we need to use the personal information, which you provide to us, such as, name, contact details, any special requirements, etc. Furthermore, we are required to pass this information on to third parties, such as the hostels and other providers relevant to your booking. But do not worry. We will not hand over your information on to anyone who is not directly involved in providing or arranging any product or service related to your booking.

If you decide to opt-in to special offers and promotions, we use your information to keep you updated about our products and services from time to time. Your contact details will not be passed on to any third parties, and you can unsubscribe anytime.

You can find our Privacy Policy here.

Travelling

Luggage considered to be excessive may not be carried due to limited space on the bus, particularly large hard suitcases. Excess luggage can be stored in the Edinburgh hostel you depart from for the duration of the tour [please arrange this well before departure time].

It is your responsibility to ensure that you arrive in good time for the departure. MacBackpackers cannot delay departures for late arrivals however we will always assist you, where possible, to join the tour at a later stage. In this instance, any additional costs will be incurred by the passenger and not MacBackpackers.

All return times are approximate and may be affected by factors beyond our control eg. weather, road-works or even breakdown. MacBackpackers cannot accept responsibility for any ongoing travel tickets lost as a result of a late return to Edinburgh and always advise that you stay in Edinburgh upon your return.

Insurance

Personal travel insurance is not included in the price of the tour. The company strongly recommends you take out comprehensive travel insurance cover for cancellation, medical expenses, personal accident, personal baggage/belongings, money and public liability before you travel.

Accommodation

Accommodation whilst on tour is reserved for you and all you have to do is pay on arrival. You also have the option to pre-pay for your accommodation on tour by utilising the Express Check-in option at the point of booking.

Accommodation is dormitory (bunk-bed) style in quality independent hostels.

If you book alternative accommodation, you must give written notice at least 7 days in advance. Failure to do so may result in you being charged for the accommodation we have reserved for you.

Please ensure that you carry a valid passport in order to check into the hostels. Original documents only. Other forms of documentation may be accepted subject to prior arrangement with MacBackpackers. You may be refused accommodation if you do not carry the correct ID.

Refunds Policy

Deposits are non-refundable. Where part payment has been made the refundable amount will be the amount paid minus the initial deposit.

Where payment has been made in full:
For our standard Three, Four and Five Day tours; Up to 7 full days prior to departure there will be a 75% refund. Within 7 days – no refund applies.

For our 6 Day Orkney Stravaig and our 7 Day Best of the West tours; Up to 15 full days prior to departure there will be a 50% refund. Within 14 days – no refund applies.

Special conditions may apply to non standard departures (e.g. Festive & Easter packages). Up to 15 full days prior to departure there will be a 50% refund. Within 14 days – no refund applies.

Refunds for cancellations made as a result of an Act of God, eg ash cloud, at the discretion of MacBackpackers.

In the very unlikely event of a tour cancellation by MacBackpackers we will refund the customer, on a pro-rata basis, up to the full amount of the price paid by the customer for the tour only. MacBackpackers cannot accept responsibility for losses relating to travel to and from tour departure/return points, or losses relating to accommodations booked before and after the tour date, unless these items have been specifically purchased through our own website.

National Express Travel Vouchers

Vouchers are non-refundable after 14 days from date of receipt. In the event of a refund, contact our booking office with full details of your voucher.

Once a voucher has been validated (i.e. you have booked a seat) all correspondence should be directed at National Express. Validated tickets cannot be refunded, but can be amended at a cost of £5.00 per change. For full Terms & Conditions visit here

MacBackpackers Travel Vouchers (a.k.a. Freedom Tickets)

Vouchers will be activated 14 days after purchase. Vouchers cannot be redeemed until that time.

Vouchers are valid for 1 year from the date of activation.

There is a 14 day cooling off period after the date of purchase when you will receive a full refund: 100% of the price you paid;

  • Between 15 and 28 days there will be a 50% refund;
  • After 28 days there will be no refund.

You are able to transfer the ticket to another person once free of charge. If you would like to transfer a ticket more than once then an administration fee of £10.00 per transfer will be payable. Please contact our booking office to make this change.

This applies to Freedom Tickets which have not yet been redeemed for a tour. Once a tour has been booked, the usual tour cancellation rules apply, please see above.

General

All website/brochure information is correct at the time of publication but may be subject to change. The itineraries are not set in stone! Your guide may use their knowledge to modify the itinerary to best suit the tour. Itineraries should be used as a guide only and may be, in rare circumstances, change without notice.

Special offers are subject to availability, discounts are non transferable and no cash alternative will be offered.

The company reserves the right to change the size or type of coach operating on each tour.

The company cannot be held responsible for any personal belongings left behind, lost or damaged on any trip irrespective of circumstances.

The company cannot accept liability or responsibility for the actions of independent contractors, their employees or representatives.

Featured Reviews

5 Day Christmas Caper

Emma said...

I'm actually from Scotland but I booked the 3 day isle of Skye tour with my Canadian buddy. I've never visited Skye or many of the lochs and mountains on the way up to Skye.... It was amazing! The tour guide, Neil…
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  • Image for Only 12 days left before Christmas. Here's a throwback to summer, sunset and beautiful Orkney.
  • Image for Every now and then we get this close to Scottish wildlife on our tours, and it's incredible.
  • Image for These days most of us associate kilt to the modern version, known as a small kilt or a walking kilt. But before those became popular, Scottish use to wear Feileadh Mòr, our guide Stewart is rocking in this picture.
  • Image for Our countdown to Christmas continues. Did you know that it is estimated that there're at least 31,460 lochs in Scotland? So when you come to visit, you'll never be short of stunning views like this!
  • Image for Nothing quite as dreamy than these soft clouds and snowy mountains. Less than two weeks to go and our Christmas tour will be exploring the beautiful - and hopefully snowy - Highlands.
  • Image for Hiking above the clouds.
  • Image for Only two weeks before the winter officially starts in the Northern Hemisphere!
  • Image for It's the second day of countdown to Christmas to finish our brilliant 20-year celebrations. Here's throwback to last winter. Did you know that most of Scottish gritters have names? And they are real gems, like Ready Spready Go, Plougher O'Scotland and Wil
  • Image for Only 20 sleeps 'til Christmas and our 20th Birthday year is coming to an end. So, instead of an advent calendar, we'll do a wee 20 days countdown to Christmas with all the wonderful memories we have from the past years. Here's the first photo of one of th
  • Image for Happy  #Coosday everyone! It was a frosty morning here in Scotland today. Who can't wait for snow season?❄
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#coosday #hairycoo #coo #highlandcattle #highlandcow #snow #frosty #frozen #tistheseason #scotland #scotlandisnow #scotspirit #festivespirit #
  • Image for Happy St Andrew’s Day everyone!
  • Image for There are times in life where you just want to drop everything and get lost in the wilderness where happiness lies in the simplest of things.

That's the feeling I had on my trip to the Highlands of Scotland last year. Hiking, getting lost, climbing, walk
  • Image for Join us to visit the beautiful Scottish Castles.
  • Image for Travel is the only thing you buy that makes you, and those you care about, richer. Give the gift of travel this Christmas to someone who means the world to you.
  • Image for Have you ever wanted to explore the spectacular Scottish Highlands and islands?
  • Image for TGI Black Friday!
  • Image for We have some exciting news! In 2019 our 3 Day Loch Ness and Skye tour will be departing on Wednesdays instead of Saturdays. All the dates for next year are online now!
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#lochness #tour #skye #nessie #waves #loch #scotland #scotlandisnow #scotspirit #
  • Image for Loch Ness is showing off a wee bit.
  • Image for Keep up-to-date with the newest member of our clan, Stewart. Check out his Insta, @kilted_bearded_tour_guide!
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#scottish #scotland #kilted #kilt #feileadhmhor  #macbackpackers #scotlandisnow #scotspirit #tourguide #tourguidelife #gotouring #Scottishe
  • Image for We are absolutely delighted about this superb recognition!
  • Image for Throwback to summer and white sandy beaches. It's still long time to go but next year our 7 Day Best of the West will depart every Monday!
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#tbt #throwback #throwbackthursday #scotland #scottishbeaches #scotspirit #scotlandisnow #summer #travel #trav
  • Image for Happy #coosday!
  • Image for Lest we forget.
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#lestweforget #remembranceday #eileandonancastle #eileandonan #red #poppyred #poppy #scotland #scottishcastles #castle #history #travel #armisticeday #remembrance #lestweforget2018 #scotspirit #scotlandisnow #landmark #travelandlearn
  • Image for Throwback to last winter and the snowy old man.
  • Image for We’ve had celebrations across the country all weekend already, but there will be more tonight, the official Guy Fawkes Night.
  • Image for This is what we mean when we say that in Scotland we can have four seasons in one day.❄☀
  • Image for Stay spooky and stay safe on this eeriest of evenings. Oidhche Shamhna shona dhuibh uile! Read from our blog about origins and traditions of Halloween.
  • Image for A wee bit of snow on top of the mountains just makes it look even more magical.
  • Image for Thanks, everyone who came to Y Travel Show last weekend. Massive congrats to all our skilful winners!
  • Image for Now that the clocks have turned back, just a reminder that our tours will be departing at 8 am again starting tomorrow. It was also snowing here in Scotland this weekend. What a great way to start the winter season.
  • Image for Here’re some of our lucky winners! Just look at those happy faces. We are still giving away some fantastic prizes today!
  • Image for We’re at Y Travel Show today! Come to have a wee blether with us and you could win a free tour of Scotland!
  • Image for Lonely Planet named the Scottish Highlands and Islands one of the top regions in the world for travellers in 2019!
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#scotland #scottishhighlands #highlandsandislands #scotlandisnow #scotspirit #scotshots #skye #wheretonext #travelgoal #travelgoals201
  • Image for We're stoked to go to the Y Travel Show next Saturday!
It's the perfect fix for all your travel needs, so if you're in London on the 27th, whack this on in your diaries.
  • Image for Throwback to summer.
  • Image for Skye is showing off the autumn colours.
  • Image for @Natpackertravel  shared some interesting myths, legends and stories with us. Read why you should be wary of horses by the lake in Scotland and where the Five Sisters got their name from our blog. .
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#kelpies #scotland #scotlandisnow #scotspirit #statu
  • Image for Don't get too excited, we don't have this much snow yet! Just a throwback to snowy Highlands a few years ago. ❄️ Our Christmas and Hogmanay tours are selling out extremely fast this year. So, be quick if you want to secure your ticket to our best festive
  • Image for Sunset in Oban.
  • Image for Castles, hairy coo and waterfalls.
  • Image for Our favourite thing about autumn is definitely all the beautiful and vibrant colours!
  • Image for We’re chuffed and proud to have been shortlisted for Thistle Awards for Best Outdoor/Adventure Experience. The winners will be announced in November.
Keep your fingers crossed for us!
  • Image for Happy World Tourism Day!
  • Image for Thanks for sharing this breathtaking sunset with us, Omri.
  • Image for It's officially autumn now. What a beautiful day!

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