Privacy Policy
Last updated: May 2026
At MacBackpackers, we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.
By using our website or booking a tour with MacBackpackers Ltd, you agree to the practices described in this policy.
Who We Are
MacBackpackers Ltd is a tour operator based in Scotland offering guided tours throughout Scotland and the UK.
MacBackpackers Ltd
Registered in Scotland No. SC169936
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@macbackpackers.com
Website: www.macbackpackers.com
Information We Collect
When you make a booking, contact us, or use our website, we may collect personal information including:
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Name
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Email address
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Telephone number
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Billing information
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Emergency contact details
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Nationality or country of residence
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Tour preferences or special requirements
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Dietary, accessibility, or medical information relevant to your tour
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Technical information such as IP address, browser type, and website usage data
We only collect information that is necessary to provide and improve our services.
How We Use Your Information
We use your personal information to:
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Process and manage your booking
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Communicate with you about your tour
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Arrange accommodation, transport, and other services related to your booking
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Provide customer support
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Improve our website and services
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Meet legal and regulatory obligations
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Send occasional marketing communications where you have chosen to receive them
We will only process your personal data where we have a lawful basis to do so under UK GDPR and applicable data protection laws.
Sharing Your Information
To operate your tour successfully, we may share relevant personal information with trusted third parties directly involved in delivering your booking, including:
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Accommodation providers
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Activity providers
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Transport operators
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Booking and payment platforms
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IT and website service providers
We currently use:
These providers process your information securely and only for the purposes of delivering our services.
We do not sell your personal information to third parties.
Marketing Communications
If you opt in to receive marketing communications, we may occasionally send you updates, special offers, or news about MacBackpackers tours and services.
You can unsubscribe from marketing emails at any time by:
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Clicking the unsubscribe link in any marketing email
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Contacting us directly
We will never share your contact details with third parties for their own marketing purposes.
Photos and Videos
Photos and videos may occasionally be taken during tours for promotional and marketing purposes, including use on our website and social media channels.
By joining a MacBackpackers tour, you consent to the use of images or video footage in which you may appear unless you notify us in writing before your tour begins.
Cookies and Website Analytics
Our website uses cookies and similar technologies to:
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Improve website functionality and user experience
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Analyse website traffic and performance
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Support marketing and advertising activities
Some cookies may be provided by trusted third-party services such as Google Analytics, Facebook, Instagram, or embedded review platforms.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of the website function.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.
Payments are processed securely through third-party payment providers, and we do not store full payment card details on our systems.
International Transfers
As part of delivering travel services, your information may occasionally be transferred outside the UK where necessary for tour operations or through third-party service providers.
Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable data protection laws.
How Long We Keep Your Data
We retain personal information only for as long as necessary to:
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Provide our services
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Meet legal, tax, and accounting obligations
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Resolve disputes and enforce agreements
When your information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
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Request access to your personal information
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Request correction of inaccurate data
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Request deletion of your data
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Object to certain types of processing
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Withdraw consent for marketing communications
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Request transfer of your data where applicable
To exercise any of these rights, please contact us using the details above.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page with the revised date shown above.