Do I need to print off my booking confirmation?
No, but please make a note of your booking number to show to reception staff.
Where do the tours leave from?
All tours depart from our hostels in the Old Town of Edinburgh: Castle Rock Hostel, 15 Johnston Terrace, Edinburgh, EH1 2PW Always check your email confirmation for exact departure location.
What time do the tours depart and return?
Extended Tours – Three and Five Day Tours
During the winter season (November to March) our tours depart at 8:00am and return between 4:30pm and 6:00pm.
Extended Tours – Three, Five, Six and Seven Day Tours
During the summer season (April to October) our tours depart at 9:00am and return between 5:30pm and 7:00pm.
Always check your email confirmation for exact departure times. Please be aware that we can not be responsible for any onward travel arrangements that you may have
What should I bring with me?
It is important to come prepared for what we get up to on tour. We like to get out and about and get in about nature, and you need the right gear to do that - a flipflops won't see you through a hike.
Therefore, we recommend:
- Sturdy walking boots or trail shoes from a reputable brand
- A good pair of walking shoes is the difference between a nice relaxing hike and being hugely uncomfortable - Nobody likes blisters and twisted ankles.
- A lightweight waterproof outer layer
- Scotland's weather can be changeable, and when clouds get trapped in the mountains that means rain. We recommend a shell-type waterproof outer layer for keeping the rain out that can be worn over your existing attire. Remember: Water resistant is not the same as waterproof.
- Cold weather clothing
- Nobody wants sniffles so be prepared to wrap up warm, especially in the winter months. It will be cold - This can be as simple as a hoodie or sweater.
- A small backpack
- Ideally with a waterproof lining or cover, this is for your daily adventures with enough room for the essentials like food, water, cameras, medicine, waterproofs, dry socks, warm gear, etc.
- Spending money
- Be it whisky, food or souvenirs for people back home: you'll need spending money. When you go to your local Bureau de Change you may be issued with 'Bank of England' notes - Don't worry, these are perfectly acceptable.
- An open mind
- Travelling is all about seeing new places, meeting new people and trying new things - Make the most of it.
Which days of the week do your tours leave?
The 3 Day Isle of Skye tour departs on selected Mondays and every Friday.
The 3 Day Loch Ness and Skye tour departs on Saturdays.
The 5 Day Skye and Highland Fling tour departs every Monday.
The 6 Day Orkney Stravaig departs on selected Mondays.
The 7 Day Best of the West departs on selected Mondays.
Do you organise accommodation in Edinburgh?
You can pre-book the hostel accommodation which you require in Edinburgh before and after your tour departure when you book your tour via our online tour booking system (subject to availability – this option may not be possible during August). Just look for the ‘optional supplements’ box on the booking form. If you would like to book accommodation in Edinburgh after you have already booked you tour then please visit our hostel website to check availability and book www.scotlandstophostels.com.
What sort of accommodation do you offer in your hostels?
All of our hostels provide dormitory accommodation, in rooms of between 6 and 12 beds. A dorm bed will be held automatically for you for each night of your tour (not including Edinburgh).
Is accommodation included in the price of the tour?
Unless otherwise stated, eg. Christmas/Hogmanay Packages, accommodation is not included in the price of the tour, but is guaranteed for you whilst on tour. You will therefore be asked to pay on arrival at the hostels and the cost is between £17.00 and £20.00 per person per night.
You can pay for your accommodation with either cash or credit/debit card.
You also have the option to pre-pay for your accommodation on tour by utilising the Express Check-in option at the point of booking.
Is there an age restriction on the tours?
All passengers MUST be aged 18 and over.
MacBackpackers tours have been designed for 18 to 40 year old backpackers and therefore the nature and style of the tour reflects this. Certain levels of activity and the style of language used whilst on tour may not be suitable for passengers outside this age bracket.
We go on hikes where the weather and terrain can be difficult at times. Please be aware of this. A good level of physical fitness may be needed.
What are the people on the bus like?
We design our tours for 18 to 40 year olds. In the main, people are travelling on their own and are looking to meet new people and have fun on their trip. At the most there are only ever 27 people on the bus and we do our very best to ensure that everyone enjoys the tour.
Where do the tours go?
Each tour has an itinerary which you can find by choosing a tour on the website and then clicking on the ‘itinerary’ button which is just above the map. The tours are quite flexible and so your guide will take you to the most interesting, beautiful and inspiring places, giving you plenty of memories to take home with you.
How long do we spend off the bus?
As long as possible! For example, if you drove from Edinburgh directly to Inverness it would take about three hours but we do it in nine hours so at the very least half the day is spent off the bus visiting historic sites, going on walks through forests and climbing hills (where possible) and listening to dramatic stories about Scotland.
What are the buses like?
Our fleet of Mercedes Benz 16-27 seat mini-coaches have everything you would expect; heating, air conditioning, reclining seats, seat belts and plenty of Scottish music! They are safe and modern and are low emission Euro 5 compliant.
How much luggage can I bring?
The buses are small so that we can take you to the places that the big coaches can’t go. This means the storage is reduced too and so we would ask that you just bring what you need for the trip. If you have really big bags or large suitcases and you are staying at one of our 3 Edinburgh hostels before your tour then please ask the staff if you can leave it in the luggage store until you get back. If you are not staying in one of our hostels then please arrive slightly earlier for your tour and ask the staff in the hostel you depart from to keep it in the luggage store for you.
What about food?
The price of the tour doesn’t include food. However we make supermarket stops every day and each of the hostels has a well equipped kitchen for our guests to use. There will also be pubs and restaurants near each hostel if you feel like eating out in the evening.
What about the weather?
You should try to be prepared for all types of weather on our tours as it can be quite changeable. We would suggest that you bring warm clothes, a waterproof, sturdy boots/shoes and swimming gear!
What is the refund/cancellation policy?
For our standard Three, Four and Five Day tours; Up to 7 full days prior to departure there will be a 75% refund. Within 7 days – no refund applies.
For our 6 Day Orkney Stravaig and our 7 Day Best of the West tours; Up to 15 full days prior to departure there will be a 50% refund. Within 14 days – no refund applies.
Special conditions may apply to non standard departures (e.g. Christmas, New Year & Easter packages); Up to 15 full days prior to departure there will be a 50% refund. Within 14 days – no refund applies.
Deposits are non-refundable. Where part payment has been made the refundable amount will be the amount paid minus the initial deposit.
In the event that you cannot take the tour you’ve booked as a consequence of an act of God, eg. weather or natural disasters, refunds will be at the discretion of MacBackpackers. Travel insurance is always recommended.
Bookings may be transferred to another tour for an admin fee of £10 per change (first change free of charge). To transfer your booking contact the booking office directly on +44 (0)131 558 9900.
Freedom Tickets – if you have purchased a Freedom Ticket then the following rules & refunds apply:
- It is valid for 1 year.
- There is a 14 day cooling off period after the date of purchase when you will receive a full refund, 100% of the price you paid.
- Between 15 and 28 days there will be a 50% refund.
- After 28 days there will be no refund. You are able to transfer the ticket to another person once. If you would like to transfer a ticket more than once then an administration fee of £10 per transfer will be payable.
Please also see our Terms & Conditions on our website for further information on refunds & cancellations.
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