FAQs

Do I need to print off my booking confirmation?

No, but please make a note of your booking number to show to reception staff.

Where do the tours leave from?

All tours depart from our hostels in the Old Town of Edinburgh: Castle Rock Hostel, 15 Johnston Terrace, Edinburgh, EH1 2PW Always check your email confirmation for exact departure location.

What time do the tours depart and return?

During the winter season (Standard Time - usually November to March) our tours depart at 8:00am and return between 4:30pm and 6:00pm.


During the summer season (Daylight Saving Time - usually April to October) our tours depart at 9:00am and return between 5:30pm and 7:00pm. 

Always check your email confirmation for exact departure times. Please be aware that we can not be responsible for any onward travel arrangements that you may have

What should I bring with me?

It is important to come prepared for what we get up to on tour. We like to get out and about and get in about nature, and you need the right gear to do that - a flipflops won't see you through a hike.

 Therefore, we recommend:

  • Sturdy walking boots or trail shoes from a reputable brand
    • A good pair of walking shoes is the difference between a nice relaxing hike and being hugely uncomfortable - Nobody likes blisters and twisted ankles.
  • A lightweight waterproof outer layer
    • Scotland's weather can be changeable, and when clouds get trapped in the mountains that means rain. We recommend a shell-type waterproof outer layer for keeping the rain out that can be worn over your existing attire. Remember: Water resistant is not the same as waterproof.
  • Cold weather clothing
    • Nobody wants sniffles so be prepared to wrap up warm, especially in the winter months. It will be cold - This can be as simple as a hoodie or sweater. 
  • A small backpack 
    • Ideally with a waterproof lining or cover, this is for your daily adventures with enough room for the essentials like food, water, cameras, medicine, waterproofs, dry socks, warm gear, etc. 
  • Spending money
    • Be it whisky, food or souvenirs for people back home: you'll need spending money. When you go to your local Bureau de Change you may be issued with 'Bank of England' notes - Don't worry, these are perfectly acceptable. 
  • An open mind
    • Travelling is all about seeing new places, meeting new people and trying new things - Make the most of it.

Which days of the week do your tours leave?

 

Our 3 Day Tours leave on Fridays over the winter months (excluding tours running over the festive period). 

Do you organise accommodation in Edinburgh?

We do not currently organise accommodation in Edinburgh but if you would like to book accommodation in Edinburgh then please visit our hostel website to check availability and book www.scotlandstophostels.com.

What sort of accommodation do you offer in your hostels?

All of our hostels provide dormitory accommodation, in rooms of between 6 and 12 beds. A dorm bed will be held automatically for you for each night of your tour (not including Edinburgh).

Is accommodation included in the price of the tour?

Unless otherwise stated e.g. seasonal packages, accommodation is not included in the price of the tour, but is guaranteed for you whilst on tour. You will therefore be asked to pay on arrival at the hostels and the cost is between £30-£32 per person per night, this includes breakfast.
You can pay for your accommodation with either cash or credit/debit card at the departure point (Castle Rock Hostel)

You also have the option to pre-pay for your accommodation on tour by utilising the Express Check-in option at the point of booking.

Is there an age restriction on the tours?

All passengers MUST be aged 18 and over.

MacBackpackers tours are designed for 18 to 40 year old backpackers and the style of tour reflects this. The language used may not be appropriate for those under 18, whilst a certain level of physical fitness may be required for the hikes you'll go on. You should also expect to be staying in hostel style dormitory accommodation with your fellow passengers.  

What are the people on the bus like?

We design our tours for 18 to 40 year olds. Most people are travelling on their own and are looking to meet new people and have fun on their trip. There are only ever 29 people (at the most) on the bus and we do our very best to ensure that everyone enjoys the tour!! 

Where do the tours go?

Each tour has an itinerary which you can find by choosing a tour on the website and then clicking on the ‘itinerary’ tab,  just above the map. The tours are quite flexible and so your guide will take you to the most interesting, beautiful and inspiring places, giving you plenty of memories to take home with you.

How long do we spend off the bus?

As long as possible! For example, if you drove from Edinburgh directly to Inverness it would take about three hours but we do it in nine hours so at the very least half the day is spent off the bus visiting historic sites, going on walks through forests and climbing hills (where possible) and listening to dramatic stories about Scotland.

What are the buses like?

Our fleet of modern Mercedes Benz and MAN 16-29 seat mini-coaches have everything you would expect; heating, air conditioning, reclining seats, seat belts and plenty of Scottish music! They are safe and modern and are low emission Euro 5/6 compliant. PLease note there are no toilet facilities on the coaches, though we do make frequent rest room stops.

How much luggage can I bring?

The buses are small so that we can take you to the places that the big coaches can’t go. This means the storage is reduced too and so we would ask that you just bring what you need for the trip. If you have really big bags or large suitcases and you are staying at one of our 3 Edinburgh hostels before your tour then please ask the staff if you can leave it in the luggage store until you get back. If you are not staying in one of our hostels then please arrive slightly earlier for your tour and ask the staff in the hostel you depart from to keep it in the luggage store for you.

What about food?

The price of the tour doesn’t include food. However we make supermarket stops every day and each of the hostels has a well equipped kitchen for our guests to use. There will also be pubs and restaurants near each hostel if you feel like eating out in the evening.

What about the weather?

You should try to be prepared for all types of weather on our tours as it can be quite changeable. We would suggest that you bring warm clothes, a waterproof, sturdy boots/shoes and swimming gear!

Do I have to tip the driver?

While its not mandatory, it would be most welcome by our drivers, as they work their butts off to deliver you the best tour possible!!

What is the refund/cancellation policy?

Cancellations, Transfer and Refunds
All requests for cancellations must be from the lead customer on the booking and be made in writing to
info@macbackpackers.com. All deposits are non-refundable. Where only the deposit has been paid, no
refund applies. Where payment has been made in full, the following conditions apply:
- More than 14 days prior to departure; a refund of 75% will be issued, alternatively you may
transfer free of charge to another departure date of the same or lesser value. Should you wish to
transfer to a tour of a greater value, you must pay the difference.
- 2 to 14 days prior to departure no refund applies; however you may transfer your booking to
another date subject to an administration fee of £10.
- Within 48 hours of departure, transfers are subject to an administration fee of £50.
To arrange a transfer, contact the booking office directly on info@macbackpackers.com. Transferred
bookings are non-refundable and subject to availability. Where the price of the transferred tour is lesser
than the original price, no refund will be issued, unless over 28 days prior to departure. Special conditions
may apply to non-standard departures (e.g. Festive & Easter packages). Please note that no Covid-19
policy applies, in line with all current UK and Scottish Government guidelines. Cancellations by the
customer as a result of circumstances beyond our control e.g. travel disruptions or natural disasters are
at the discretion of MacBackpackers. MacBackpackers cannot accept responsibility for losses relating to
travel to and from tour departure/return points, or losses relating to accommodations booked before
and after the tour date, unless these items have been purchased directly through our website. In the very
unlikely event of a tour cancellation by MacBackpackers we will refund the customer, on a pro-rata basis, up to the full amount of the price paid by the customer for the tour, and any accommodation paid for in
advance.

 

Our full terms and conditions can be found here 

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